Job ID : 3552 

Closing Date : 07/03/2025

This position could be located in the following location(s): Pittsburgh Corporate Admin – Pittsburgh, PA  

• This position provides the option to work from home on Mondays and Fridays each week, with the requirement to report to the primary NOVA Chemicals work location on Tuesdays through Thursdays. Employees can opt out of the hybrid schedule and will be expected to work Monday-Friday from the primary work location.

Who We Are: 

At NOVA Chemicals we are reshaping plastics for a better, more sustainable world. Our dedicated team of talented individuals works collaboratively to create circular plastic solutions that make everyday life safer, healthier and better. With a focus on safety, social responsibility, and environmental stewardship, we strive to constantly improve and shape the future of our industry.  Join our team of talented professionals who are passionate about making a difference and be a part of our journey towards sustainability leadership. Together we can create a better, more circular tomorrow. 

NOVA Chemicals, headquartered in Calgary, Alberta, Canada, is wholly-owned by Mubadala Investment Company of the Emirate of Abu Dhabi, United Arab Emirates.

We are currently seeking a Support Specialist – Customer Experience who will play a key role in delivering the NOVA experience to our customers. Reporting to the Senior Supervisor, Customer Experience this role will provide business support, data analytics, auditing and customer account coverage.

You Will Apply Your Expertise In The Following Areas:

Support Specialist:

• Provide administrative support to the team for various month-end activities.
• Run and audit various reports for detailed information as assigned.
• Complete data analytics as needed including team metrics, KPI dashboards and business scorecards.
• Coordinate rebates including creation, troubleshooting and auditing.
• Take on ad hoc responsibilities to assist the team as needed. 

Back-up Customer Experience Specialist:

• Promptly obtain and evaluate all relevant information to manage customer orders and inquiries, via phone and e-mail. This enables the customer experience team to work towards providing an exceptional experience to NOVA’s Polyethylene customers.
• Create/maintain customer orders through various systems (SAP, Customer Care and Sales and Service) along with identifying and assisting in resolving order challenges to meet or exceed customers’ expectations.
• Handle and resolve customer complaints promptly to drive customer satisfaction.
• Issue timely and accurate invoices, credits and debits to customers to minimize discrepancies.
• Assist with managing customer rebate accruals and payment calculations and issue rebate credit notes as required.
• Work effectively in a team environment and proactively resolve conflicts in a professional manner to an agreeable outcome.
• Carry out ad hoc tasks to assist customers as required.

What We Are Looking For:

The successful candidate will have a university degree with a minimum of 1 year of relevant experience and continued professional development; or a combination of post-secondary education and a minimum of 5 years relevant experience and professional development. 

In addition, the successful candidate will have: 

• Proficiency with the Microsoft Office Suite of applications, including PowerBi
• Experience with Pareto analysis, Trend analysis, basic Data interpretation, SWOT analysis, Quantitative analysis, Qualitative analysis and Benchmarking
• Excellent communication and interpersonal skills to effectively interact within various levels of the business and plant personnel, both internally and externally
• Proven abilities in managing time, organizing tasks and setting priorities
• Ability to manage multiple tasks simultaneously while paying strict attention to details within the work that is being performed
• Strong competencies essential for the success of this role, including customer orientation, problem-solving and decision-making
• A customer-oriented focus and mindset
• Ability to act independently within guidelines of standards and practices established for the Customer Experience Team​​

You Can Stand Out If:

• You are passionate about your work and put care and thought into all that you do.
• You are responsible and follow through with your commitments to others and to safety.
• You are innovative and are willing to challenge your biases when problem solving. 
• You are collaborative, inclusive, and work well with others towards team goals. 

Additional Information:

• Relocation will NOT be considered for this position
• Compensation will be commensurate with education and experience
• This role requires up to 10% travel
• The successful candidate is required to provide proof of a valid driver’s license

Why NOVA Chemicals? 

NOVA Chemicals’ flexible benefit programs are designed to meet the diverse needs of our employees, because when it comes to benefits, everyone has different priorities. Our benefits offerings will vary based on your work location and are an element of the “Total Rewards” package used to reward employees.

Check Us Out Online:

• Visit our NOVA Chemicals' website
• Follow us on X, YouTube, and Instagram for company news.
• Follow us on LinkedIn and Glassdoor for job updates.

All qualified applicants will receive consideration for employment without regard to age race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. 

Accommodations for job applicants with disabilities are available on request.