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Job ID : 1980 

Closing Date : 02/08/2023

Job Category : Corporate 

Location : Centre for Applied Research 


Who We Are:

NOVA Chemicals develops and manufactures plastic resins and other petrochemical products that make everyday life safer, healthier and easier. Our employees take pride in our focus on safety and social responsibility by working together to ensure health, safety, security and environmental stewardship through our commitment to sustainability, ESG, and Responsible Care®. NOVA Chemicals, headquartered in Calgary, Alberta, Canada, is wholly-owned by Mubadala Investment Company of the Emirate of Abu Dhabi, United Arab Emirates.


NOVA Chemicals helps shape a world where products vital to our health and happiness are even better tomorrow than they are today. We are seeking talented and passionate people who enjoy working in a collaborative, innovative environment to join our dynamic team. 


NOVA Chemicals’ Information Technology team provides information technology (IT) solutions for our employees across business and manufacturing teams. We are seeking an enthusiastic and passionate  IT Systems Analyst to join our Manufacturing Platform Technologies team within our IT Infrastructure Organization. This position will be located at our Centre for Applied Research (CAR) site in Calgary, Alberta.


Our Infrastructure Organization consists of multiple teams with members physically located at various NOVA Chemicals locations. You will collaborate with highly motivated team members across NOVA Chemicals to implement solutions following our NOVA Chemicals management of change process. The role will provide you with opportunities to provide IT solutions to business stakeholders along with growing their own skills by learning existing and new technologies as they are introduced into the environment.


You Will Use Your Expertise To:

  • Design, develop, test, and implement solutions using defined methodology
  • Apply established IT procedures, coding standards and processes to deliver/enhance business results
  • Initiate incident investigations and lead resolution of incidents where standards and guidelines were not followed
  • Create and deliver threat awareness and user education programs
  • Collaborate with clients and other IT professionals to define business security requirements in order to ensure NOVA Chemicals’ information confidentiality, integrity and availability is maintained
  • Assist or coach team members providing support for IT hardware and/or applications
  • Facilitate cross-functional efforts to identify, prioritize and resolve root causes of problems
  • Recommend and/or develop systems modifications to reduce problems
  • Act as client advocate as required to gain resolution
  • Independently recognize, research, and/or isolate problems as well as provide resolution and follow up documentation
  • Develop plans for asset replacement, disposal and procurement
  • Develop plans to ensure optimal performance of IT assets
  • Monitor metrics to identify gaps and opportunities to ensure optimal performance
  • Apply understanding of system architecture to perform collaborative troubleshooting of complex problems
  • Participate in projects to develop and implement integrated system solutions, may also coordinate components of larger projects
  • Seek understanding and adheres to licensing terms
  • Interact with vendor technical support, providing guidance to peers on escalation processes
  • Estimate the resources and effort required to complete planned activities, including components of larger projects
  • Identify and mitigate potential risks utilizing change management processes
  • Create deployment jobs using MS PowerShell to automate installation packages, including managing the deployment lifecycle
  • Learn and collaborate with peers to prioritize, develop, and execute plans for assigned activities and hardware refresh projects
  • Collaborate with IT peers, business stakeholders and vendors to develop solutions
  • Develop and maintain technical documentation
  • Maintains HPC cluster hardware and software directly or via vendor support


What We Are Looking For:

  • Bachelor’s Degree in Computer Science or equivalent with 5-7 years related experience and continued professional development OR 10+ years combination of post-secondary education and related experience with continued professional development.
  • Expert knowledge of both Microsoft Windows and Unix/Linux server operating systems
  • A proficient understanding of Microsoft Active Directory and Azure Active Directory
  • Working knowledge of enterprise storage and backup solutions; On-Prem & Cloud
  • Ability to develop VB and PowerShell scripts to automate Microsoft Windows
  • Working knowledge of Microsoft Active Directory and Group Policy
  • Motivated to learn and is tenacious at troubleshooting issues
  • Ability to escalate issues internally and seek vendor support when required to keep the IT systems running reliably
  • Ability to work and collaborate within a highly technical team, build on each other’s ideas and is eager to learn new technologies
  • Strong organizational and communication skills, along with the ability to adapt to changing circumstances
  • Ability to remain focused, methodical thinker and possesses a high attention to detail
  • Effectively gathers information and understands customer needs to achieve resolution
  • Excellent interpersonal skills, providing quality customer service 
  • Possesses a demonstrated commitment to safety
  • Previous experience with ITSM tool(s)


The following would be considered an asset:

  • Experience in an HPC environment including compute clusters with Infiniband or other RDMA networking, supporting parallel compute software (e.g., ANSYS Fluent or Siemens Star CCM+), and visualization software
  • Microsoft and other industry certifications
  • Experience with Azure ARC and Stack HCI
  • Knowledge of Microsoft SQL syntax and the ability to develop queries
  • Knowledge of FreshService ITSM tool.
  • ITIL certification


You Can Stand Out If:

  • You are passionate about your work and put care and thought into all that you do.
  • You are responsible and follow through with your commitments to others and to safety.
  • You are innovative and are willing to challenge your biases when problem solving.
  • You are collaborative, inclusive, and work well with others towards team goals.


Additional Information:

  • Relocation will be considered for this position
  • Compensation will be commensurate with education and experience
  • This role requires up to 0-10% travel
  • The successful candidate is required to provide proof of a valid driver’s license


Why NOVA Chemicals?

NOVA Chemicals’ flexible benefit programs are designed to meet the diverse needs of our employees, because when it comes to benefits, everyone has different priorities. Our benefits offerings will vary based on your work location, and are an element of the “Total Rewards” package used to reward employees.


Check Us Out Online:

  • Follow us on Twitter and Instagram for company news.
  • Follow us on LinkedIn and Glassdoor for job updates.
  • Read more on our Responsible Care® and sustainability initiatives like Project STOP


All qualified applicants will receive consideration for employment without regard to age race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.


Accommodations for job applicants with disabilities are available on request.

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